Project Summary

LEAD UX DESIGNER | WATSON ASSISTANT - IBM | ENTERPRISE BUSINESS SOFTWARE | FIGMA, MURAL

Problem to solve: For this AI Assistant product (Watson Assistant), our enterprise-level customers provided feedback that they were having issues with troubleshooting because they could not determine who on their team had made changes to the assistant and when, and wanted to have an easy way to contact the right person if something was broken.

Solution: Following a design thinking workshop to align on concepts, I led my product team to create an Activity Log with advanced filtering. It gathered details of each version of the assistant as it was saved, and kept historical data for 90 days. To make it easier to contact the person who made the change directly, we included an email address and a link that could be copied with a single click.

Impact: The addition of this feature into Watson Assistant reduced the time for our customers to resolve issues from hours to minutes and lessened the need for them to call customer support to find out why their assistant wasn’t working.